IO3: Remotemo Case Studies

Especially in the context of an abrupt shift to telework, it is important for managers to recognise the stress, listen to employees’ concerns and worries, and empathise with their struggles. It is important for the manager to put aside his or her own stress or concerns (intrapersonal area) and focus for a moment on those of the employee (interpersonal area). Research on emotional intelligence and emotional contagion tells us that employees look to their managers for clues on how to react to sudden changes or crisis situations. At the same time, managers might not be ready as well or be not able to effectively address issues and the team efforts. Through the following 18 Case Studies, 3 for each previously identified skill, we will give a practical guide to those in charge of driving these changes starting from the good examples of others that succeeded in tackling similar problematic situations.